Your privacy matters: pkrber is committed to handling your personal data with transparency and care. This policy explains exactly what data we collect, why we collect it, how we use it, and what choices you have. Please read it in full before using the Platform.
1. Introduction
This Privacy Policy ("Policy") describes how pkrber ("pkrber", "we", "us", "our"), the operator of pkrber.net and all associated subdomains and mobile applications (collectively, the "Platform"), collects, uses, stores, and discloses personal information about you ("User", "you", "your") when you access or use the Platform.
pkrber serves an English-speaking Pakistani player base. We understand that data privacy is a significant concern for users across Karachi, Lahore, Islamabad, Rawalpindi, and beyond — and we take our obligations seriously. This Policy is written to be clear and accessible, while also meeting the legal requirements applicable to pkrber's operations.
By registering an account, making a deposit, or otherwise using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must discontinue use of the Platform.
2. Data We Collect
pkrber collects personal data through several channels: information you provide directly, information generated automatically by your use of the Platform, and information received from third parties such as payment processors and identity verification providers.
2.1 Information You Provide Directly
- Full legal name and date of birth
- Pakistani CNIC number or passport number (for KYC verification)
- Registered mobile number (Pakistani +92 format) and/or email address
- Account username and encrypted password hash
- Payment method details (mobile wallet IDs, bank account references — pkrber does not store full card numbers)
- Correspondence sent to pkrber support via email or live chat
2.2 Information Collected Automatically
- IP address and approximate geographic location (city-level)
- Device type, operating system, browser type, and version
- Session timestamps, pages viewed, and features accessed
- Betting activity: markets accessed, stakes placed, outcomes, and balance changes
- Cookie identifiers and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
- Identity verification results from KYC service providers
- Transaction confirmation data from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah
- Fraud and risk signals from anti-fraud service partners
3. How We Use Your Data
pkrber uses the personal data it collects for specific, documented purposes. The table below summarises the primary uses:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, mobile number / email, username, password hash |
| Identity verification (KYC) | Name, date of birth, CNIC / passport number |
| Processing deposits and withdrawals | Payment method references, transaction amounts in PKR |
| Providing betting and gaming services | Account ID, betting history, session data |
| Fraud prevention and security | IP address, device data, transaction patterns, KYC results |
| Responsible gaming enforcement | Betting history, deposit limits, self-exclusion records |
| Customer support | Account data, support correspondence, transaction history |
| Platform improvement and analytics | Aggregated, anonymised usage and session data |
| Marketing communications (with consent) | Mobile number, email, promotion preferences |
4. Legal Bases for Processing
pkrber processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the user agreement between you and pkrber — account management, bet settlement, payments, and related services.
- Legitimate interests: Fraud prevention, platform security, anti-money-laundering compliance, and aggregate analytics that do not override your privacy interests.
- Legal obligation: KYC / identity verification and financial record-keeping required by applicable regulations.
- Consent: Marketing communications and non-essential cookies, where your explicit opt-in has been obtained. Consent may be withdrawn at any time by contacting [email protected] or adjusting your account communication preferences.
5. Data Sharing & Disclosure
pkrber does not sell your personal data to third parties. We share data only in the following circumstances:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process your deposit and withdrawal instructions.
- KYC / identity verification providers: Your name, date of birth, and CNIC / passport number are shared with contracted verification partners solely for the purpose of confirming your identity.
- Anti-fraud and risk partners: Anonymised or pseudonymised risk signals are shared with fraud prevention service providers to protect the integrity of the Platform.
- Game content providers: Your account identifier and PKR stake data are transmitted to third-party game providers (slots, live casino) to facilitate gameplay. These providers are contractually bound to handle your data in compliance with this Policy.
- Legal and regulatory requirements: pkrber will disclose data to governmental or regulatory bodies where required to do so by applicable law, court order, or regulatory direction, including anti-money-laundering reporting obligations.
6. Cookies & Tracking Technologies
pkrber uses cookies and similar technologies on the Platform for the following purposes:
- Essential cookies: Required for Platform functionality — session management, login persistence, and security tokens. These cannot be disabled without impairing your ability to use the Platform.
- Analytics cookies: Aggregate, anonymised data about page visits and feature usage to help pkrber improve the Platform experience. No individually identifiable data is exported from analytics processing.
- Preference cookies: Store your language, display, and notification preferences across sessions.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to bet, deposit, or withdraw on the Platform, but may affect how certain display preferences are remembered between sessions.
7. Data Retention
pkrber retains your personal data for as long as your account remains active and for a period thereafter as required by applicable financial record-keeping and anti-money-laundering regulations. As a general guide:
- Account and identity data: retained for a minimum of five years following account closure.
- Transaction records: retained for a minimum of five years from the date of each transaction.
- Support correspondence: retained for three years from the date of the last interaction.
- Marketing consent records: retained until consent is withdrawn, plus one year thereafter.
Upon expiry of the relevant retention period, pkrber will securely delete or irreversibly anonymise your personal data unless a legal obligation requires extended retention.
8. Data Security
pkrber implements technical and organisational security measures appropriate to the sensitivity of the data we hold, including:
- Encryption of data in transit using TLS 1.2 or higher across all Platform endpoints.
- Encryption of sensitive data at rest, including payment references and identity documents.
- Access controls that restrict personal data access to pkrber personnel with a documented operational need.
- Two-factor authentication requirements for staff accessing production systems containing personal data.
- Regular security assessments and penetration testing of Platform infrastructure.
9. Your Privacy Rights
As a pkrber user, you have the following rights with respect to your personal data:
- Right of access: You may request a copy of the personal data pkrber holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
- Right to restrict processing: You may request that pkrber restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to data portability: You may request a machine-readable copy of personal data you have provided to pkrber, where technically feasible.
To exercise any of these rights, contact pkrber at [email protected] with the subject line "Privacy Request" and a description of your request. pkrber will respond within 30 days.
10. Children's Privacy
The pkrber Platform is strictly for users aged 18 and above. pkrber does not knowingly collect personal data from persons under 18 years of age. If pkrber becomes aware that a user under 18 has registered an account or provided personal data, that account will be immediately closed and all associated data will be deleted, subject to any legal record-keeping obligations. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].
11. Policy Updates
pkrber reserves the right to update this Privacy Policy at any time. Registered users will be notified of material changes via email or an in-Platform notification at least 14 days before the changes take effect, except where immediate changes are required by law or regulatory direction. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
12. Contact Us
For any queries, requests, or concerns relating to this Privacy Policy or pkrber's handling of your personal data, please contact our data team:
Subject line: Privacy Request / Data Enquiry
Response time: Within 30 calendar days of receipt of your request.
Our Privacy Commitments
Six core data protection principles that govern how pkrber handles your information
No Data Selling
pkrber never sells personal data to third-party marketers. Your information is used only to operate and improve the Platform and comply with legal obligations.
Encryption Throughout
All data transmitted between your device and pkrber is encrypted via TLS. Sensitive stored data, including identity documents and payment references, is encrypted at rest.
Your Rights Respected
Access, rectify, delete, or port your pkrber data by emailing [email protected]. Requests are processed within 30 days without charge for standard requests.
Defined Retention Periods
pkrber retains data only as long as necessary — minimum five years for transaction and identity records per financial regulations, then securely deleted or anonymised.
Responsible Gaming Data
Self-exclusion, deposit limit, and loss limit records are maintained securely and used exclusively to enforce your responsible gaming preferences — never for profiling or marketing.
Breach Notification
If a data breach poses a risk to your rights, pkrber will notify affected users without undue delay and take immediate steps to contain and remediate the incident.